{"version":"1.0","provider_name":"Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail","provider_url":"https:\/\/www.cqcd.org\/en\/","title":"Customer Journey Mapping: From Methodology to Action - Hop! The Retail Summit 2025","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"a0sgDoT2SL\"><a href=\"https:\/\/www.cqcd.org\/en\/events\/customer-journey-mapping-from-methodology-to-action\/\">Customer Journey Mapping: From Methodology to Action<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.cqcd.org\/en\/events\/customer-journey-mapping-from-methodology-to-action\/embed\/#?secret=a0sgDoT2SL\" width=\"600\" height=\"338\" title=\"&#8220;Customer Journey Mapping: From Methodology to Action&#8221; &#8212; Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail\" data-secret=\"a0sgDoT2SL\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.cqcd.org\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.cqcd.org\/wp-content\/uploads\/2025\/02\/HOP-2025-Site-Web-tuile-evenement-437x322-violet_presente-par-Lightspeed.png","thumbnail_width":437,"thumbnail_height":322,"description":"Presented by L\u00e9ger, this session explores the art and science of customer journey mapping. Learn how to connect data, emotions, and touchpoints to uncover key moments in the customer experience and turn these insights into powerful drivers of action, engagement, and sustainable growth."}