{"id":3225,"date":"2023-09-27T16:57:00","date_gmt":"2023-09-27T20:57:00","guid":{"rendered":"https:\/\/www.cqcd.org\/blogue\/commerce-de-detail-livraison-pas-a-nimporte-quel-prix\/"},"modified":"2024-07-16T11:27:43","modified_gmt":"2024-07-16T15:27:43","slug":"retail-delivery-not-at-any-price","status":"publish","type":"blog_article","link":"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/","title":{"rendered":"Retail – Delivery: Not at Any Price!"},"content":{"rendered":" \n\n\n\n\n\n\n\n\n\n\n\n\n\n
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\n Livraison \u00e9coresponsable\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Si un Qu\u00e9b\u00e9cois sur cinq (18 %) consid\u00e8re tr\u00e8s importante la livraison \u00e9coresponsable, la majorit\u00e9 d\u2019entre eux (60 %) n\u2019est pas pr\u00eate \u00e0 payer plus de 5 % pour une livraison carboneutre.<\/p>\n

Toutefois, 87 % des r\u00e9pondants se disent ouverts \u00e0 l\u2019id\u00e9e d\u2019une livraison en dehors des heures habituelles, la nuit, par exemple, et ainsi faciliter la circulation.<\/p>\n

\"Livraison<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n D\u00e9lai de livraison\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Le d\u00e9lai de livraison acceptable varie d\u2019une personne \u00e0 l\u2019autre. Il est de un \u00e0 deux jours pour 21 % de la population et de trois \u00e0 cinq jours pour 53 % de celle-ci. Tout de m\u00eame, 92 % des consommateurs se disent satisfaits des d\u00e9lais de livraison actuels lors d\u2019achat de biens en ligne.<\/p>\n

\"D\u00e9lai<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n Vol de colis\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Plusieurs Qu\u00e9b\u00e9cois (30 %) mentionnent s\u2019\u00eatre d\u00e9j\u00e0 fait voler un colis livr\u00e9 \u00e0 la maison. Malgr\u00e9 tout, 66 % des r\u00e9pondants ont dit pr\u00e9f\u00e9rer se faire livrer leurs achats effectu\u00e9s en ligne directement \u00e0 ce lieu, plut\u00f4t qu\u2019\u00e0 un centre \u00e0 proximit\u00e9 de leur domicile.<\/p>\n

\"Livraison<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n Logistique inverse\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Pour les d\u00e9taillants, la cha\u00eene logistique de l\u2019achat en ligne ne s\u2019arr\u00eate pas \u00e0 la livraison. En effet, il y a aussi l\u2019\u00e9tape de gestion des retours. Les Qu\u00e9b\u00e9cois sont maintenant plus nombreux \u00e0 retourner leurs produits. Si, en 2021, 23 % des consommateurs ne retournaient jamais leurs achats en ligne, ce pourcentage se situe pr\u00e9sentement \u00e0 19 %.<\/p>\n

Ce sont donc 81 % des consommateurs qui retournent certains de leurs articles. 10 % d\u2019entre eux le font r\u00e9guli\u00e8rement et 31 % le font \u00e0 l\u2019occasion, une hausse de 7 % depuis 2021.<\/p>\n

Les frais de retour constituent un frein \u00e0 l\u2019achat pour 43 % des r\u00e9pondants, et ce, peu importe le montant que cela repr\u00e9sente. 41 % seraient tout de m\u00eame pr\u00eats \u00e0 payer un petit montant, soit moins de 5 $, en frais de retour. La plupart de ces consommateurs (79 %) pr\u00e9f\u00e9reraient se d\u00e9placer en magasin pour retourner la marchandise sans frais.<\/p>\n

Finalement, on fait un constat identique pour les frais de livraison. En effet, ceux-ci freineraient compl\u00e8tement 31 % des Qu\u00e9b\u00e9cois, alors que 51 % seraient pr\u00eats \u00e0 d\u00e9bourser un petit montant pour celle-ci, soit moins de 5 $.<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n \n Damien Sil\u00e8s, pr\u00e9sident-directeur g\u00e9n\u00e9ral du CQCD.\n <\/legend>\n <\/div>\n <\/div>\n <\/div>\n
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\u00ab La livraison et la gestion des retours sont un v\u00e9ritable d\u00e9fi pour les commerces et les achats en ligne ne sont pas pr\u00e8s de s\u2019essouffler. Les d\u00e9taillants n\u2019ont d\u2019autre choix que de s\u2019adapter et d\u2019explorer de nouvelles pistes, autant pour l\u2019environnement que pour demeurer comp\u00e9titifs. Envoi Qu\u00e9bec est une des actions que nous mettons de l\u2019avant pour les soutenir avec cet enjeu, qui demeure tr\u00e8s complexe! \u00bb<\/p>\n

Damien Sil\u00e8s, directeur g\u00e9n\u00e9ral du CQCD<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n Le Barom\u00e8tre CQCD, un\u00a0outil exclusif aux\u00a0d\u00e9taillants membres du CQCD!\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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L\u2019ensemble des chiffres pr\u00e9sent\u00e9s dans ce billet de blogue sont issus du Barom\u00e8tre CQCD d\u2019ao\u00fbt 2023. Cet outil est exclusif aux d\u00e9taillants membres du CQCD.<\/p>\n\n<\/div>\n \n\n\n\n\n\n\n\n\n\n\n\n \n

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\n \n \n \n \n \n\n\n\n\n \n\n\n\n\n\n Pour profiter de l\u2019\u00e9tude compl\u00e8te de 44 pages, devenez membre du CQCD d\u00e8s aujourd\u2019hui!\ufeff<\/span>\n <\/a>\n <\/div>\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n
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\n \u00c0 propos d\u2019ORAMA Marketing\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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ORAMA Marketing inc. offre des solutions de sondages, de recherches marketing et de conseils strat\u00e9giques. Poss\u00e9dant une tr\u00e8s grande connaissance des comportements des consommateurs, des caract\u00e9ristiques des client\u00e8les et des tendances des march\u00e9s, ORAMA Marketing r\u00e9alise le Barom\u00e8tre CQCD-ORAMA six fois par ann\u00e9e, afin d\u2019offrir aux d\u00e9taillants qu\u00e9b\u00e9cois un outil d\u2019intelligence d\u2019affaires, qui am\u00e8ne un peu plus de clart\u00e9 face \u00e0 ces sujets.<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n

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\n \u00c0 consulter \u00e9galement!\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Envoi Qu\u00e9bec | Simplifions la livraison pour les commerces d’ici!\n<\/div>\n <\/div>\n
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\n Envoi Qu\u00e9bec Makes Its Debut in The Capitale-Nationale\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n To make parcel delivery more accessible to retailers across the province, the Retail Council of Quebec (CQCD) is pleased to announce the start of a new collaboration with D\u00e9livro, a local carrier of the region of Quebec City now available on Envoi Qu\u00e9bec.\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n 24 November 2023\n <\/div>\n <\/div>\n \n\n
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\n Reducing Your Carbon Footprint Through Eco-Responsible Logistics\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Reducing carbon footprints through eco-responsible logistics is a complex challenge, but it’s also one that retailers must overcome for a more sustainable future. Discover our tips and tricks for greener logistics!\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n Envoi Qu\u00e9bec: Over One Million Parcels Delivered\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Montreal, March 20, 2024 – The Retail Council of Quebec (CQCD) is pleased to announce that its Envoi Qu\u00e9bec initiative has surpassed the one million parcel delivery mark.\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n 20 October 2023\n <\/div>\n <\/div>\n \n\n
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\n Air Canada Cargo & Spring GDS: The Latest Carriers to Join Envoi Qu\u00e9bec\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Air Canada Cargo and Spring Global Delivery Solutions joined the Envoi Qu\u00e9bec platform! Retailers can benefit from an expanded range of international shipping options at very competitive prices.\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n 03 July 2024\n <\/div>\n <\/div>\n \n\n
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\n Sustainable Delivery: A Fast-Growing Offer on Envoi Qu\u00e9bec\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n The sustainable delivery offer is expanding on the Envoi Qu\u00e9bec platform thanks to the green turn of many carriers operating in Quebec: the decarbonization of truck fleets, the boom of cycle logistics, and the new \u201csustainable delivery\u201d certification\u2026\n<\/div>\n \n \n <\/div>\n <\/div>\n
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Selon le Barom\u00e8tre du Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail (CQCD), un sondage aupr\u00e8s des consommateurs qu\u00e9b\u00e9cois publi\u00e9 par le CQCD, en collaboration avec la firme ORAMA Marketing, un peu plus d\u2019un Qu\u00e9b\u00e9cois sur deux fait au moins un achat sur Internet chaque mois depuis avril dernier; mais qu\u2019en est-il de la livraison de ces achats?<\/p>\n","protected":false},"featured_media":1997,"template":"","article_category":[102,107,108,116],"class_list":["post-3225","blog_article","type-blog_article","status-publish","has-post-thumbnail","hentry","article_category-retail-en","article_category-studies-and-surveys","article_category-press-release","article_category-logistics-and-supply-chain"],"acf":[],"yoast_head":"\nRetail - Delivery: Not at Any Price! - Retail Council of Quebec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Barom\u00e8tre CQCD - Livraison : pas \u00e0 n\u2019importe quel prix!\" \/>\n<meta property=\"og:description\" content=\"Selon le Barom\u00e8tre du Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail (CQCD), un sondage aupr\u00e8s des consommateurs qu\u00e9b\u00e9cois publi\u00e9 par le CQCD, en collaboration avec la firme ORAMA Marketing, un peu plus d\u2019un Qu\u00e9b\u00e9cois sur deux fait au moins un achat sur Internet chaque mois depuis avril dernier; mais qu\u2019en est-il de la livraison de ces achats?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/\" \/>\n<meta property=\"og:site_name\" content=\"Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-16T15:27:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2024\/07\/Barometre-CQCD-ORAMA-Aout-2023_Livraison-couverture.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/\",\"url\":\"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/\",\"name\":\"Retail - Delivery: Not at Any Price! 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