{"id":3225,"date":"2023-09-27T16:57:00","date_gmt":"2023-09-27T20:57:00","guid":{"rendered":"https:\/\/www.cqcd.org\/blogue\/commerce-de-detail-livraison-pas-a-nimporte-quel-prix\/"},"modified":"2024-07-16T11:27:43","modified_gmt":"2024-07-16T15:27:43","slug":"retail-delivery-not-at-any-price","status":"publish","type":"blog_article","link":"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/","title":{"rendered":"Retail – Delivery: Not at Any Price!"},"content":{"rendered":" \n\n\n\n\n\n\n\n\n\n\n\n\n\n
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\n Livraison \u00e9coresponsable\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Si un Qu\u00e9b\u00e9cois sur cinq (18 %) consid\u00e8re tr\u00e8s importante la livraison \u00e9coresponsable, la majorit\u00e9 d\u2019entre eux (60 %) n\u2019est pas pr\u00eate \u00e0 payer plus de 5 % pour une livraison carboneutre.<\/p>\n

Toutefois, 87 % des r\u00e9pondants se disent ouverts \u00e0 l\u2019id\u00e9e d\u2019une livraison en dehors des heures habituelles, la nuit, par exemple, et ainsi faciliter la circulation.<\/p>\n

\"Livraison<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n D\u00e9lai de livraison\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Le d\u00e9lai de livraison acceptable varie d\u2019une personne \u00e0 l\u2019autre. Il est de un \u00e0 deux jours pour 21 % de la population et de trois \u00e0 cinq jours pour 53 % de celle-ci. Tout de m\u00eame, 92 % des consommateurs se disent satisfaits des d\u00e9lais de livraison actuels lors d\u2019achat de biens en ligne.<\/p>\n

\"D\u00e9lai<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n Vol de colis\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Plusieurs Qu\u00e9b\u00e9cois (30 %) mentionnent s\u2019\u00eatre d\u00e9j\u00e0 fait voler un colis livr\u00e9 \u00e0 la maison. Malgr\u00e9 tout, 66 % des r\u00e9pondants ont dit pr\u00e9f\u00e9rer se faire livrer leurs achats effectu\u00e9s en ligne directement \u00e0 ce lieu, plut\u00f4t qu\u2019\u00e0 un centre \u00e0 proximit\u00e9 de leur domicile.<\/p>\n

\"Livraison<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n Logistique inverse\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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Pour les d\u00e9taillants, la cha\u00eene logistique de l\u2019achat en ligne ne s\u2019arr\u00eate pas \u00e0 la livraison. En effet, il y a aussi l\u2019\u00e9tape de gestion des retours. Les Qu\u00e9b\u00e9cois sont maintenant plus nombreux \u00e0 retourner leurs produits. Si, en 2021, 23 % des consommateurs ne retournaient jamais leurs achats en ligne, ce pourcentage se situe pr\u00e9sentement \u00e0 19 %.<\/p>\n

Ce sont donc 81 % des consommateurs qui retournent certains de leurs articles. 10 % d\u2019entre eux le font r\u00e9guli\u00e8rement et 31 % le font \u00e0 l\u2019occasion, une hausse de 7 % depuis 2021.<\/p>\n

Les frais de retour constituent un frein \u00e0 l\u2019achat pour 43 % des r\u00e9pondants, et ce, peu importe le montant que cela repr\u00e9sente. 41 % seraient tout de m\u00eame pr\u00eats \u00e0 payer un petit montant, soit moins de 5 $, en frais de retour. La plupart de ces consommateurs (79 %) pr\u00e9f\u00e9reraient se d\u00e9placer en magasin pour retourner la marchandise sans frais.<\/p>\n

Finalement, on fait un constat identique pour les frais de livraison. En effet, ceux-ci freineraient compl\u00e8tement 31 % des Qu\u00e9b\u00e9cois, alors que 51 % seraient pr\u00eats \u00e0 d\u00e9bourser un petit montant pour celle-ci, soit moins de 5 $.<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n \n Damien Sil\u00e8s, pr\u00e9sident-directeur g\u00e9n\u00e9ral du CQCD.\n <\/legend>\n <\/div>\n <\/div>\n <\/div>\n
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\u00ab La livraison et la gestion des retours sont un v\u00e9ritable d\u00e9fi pour les commerces et les achats en ligne ne sont pas pr\u00e8s de s\u2019essouffler. Les d\u00e9taillants n\u2019ont d\u2019autre choix que de s\u2019adapter et d\u2019explorer de nouvelles pistes, autant pour l\u2019environnement que pour demeurer comp\u00e9titifs. Envoi Qu\u00e9bec est une des actions que nous mettons de l\u2019avant pour les soutenir avec cet enjeu, qui demeure tr\u00e8s complexe! \u00bb<\/p>\n

Damien Sil\u00e8s, directeur g\u00e9n\u00e9ral du CQCD<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n Le Barom\u00e8tre CQCD, un\u00a0outil exclusif aux\u00a0d\u00e9taillants membres du CQCD!\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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L\u2019ensemble des chiffres pr\u00e9sent\u00e9s dans ce billet de blogue sont issus du Barom\u00e8tre CQCD d\u2019ao\u00fbt 2023. Cet outil est exclusif aux d\u00e9taillants membres du CQCD.<\/p>\n\n<\/div>\n \n\n\n\n\n\n\n\n\n\n\n\n \n

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\n \n \n \n \n \n\n\n\n\n \n\n\n\n\n\n Pour profiter de l\u2019\u00e9tude compl\u00e8te de 44 pages, devenez membre du CQCD d\u00e8s aujourd\u2019hui!\ufeff<\/span>\n <\/a>\n <\/div>\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n
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\n \u00c0 propos d\u2019ORAMA Marketing\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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ORAMA Marketing inc. offre des solutions de sondages, de recherches marketing et de conseils strat\u00e9giques. Poss\u00e9dant une tr\u00e8s grande connaissance des comportements des consommateurs, des caract\u00e9ristiques des client\u00e8les et des tendances des march\u00e9s, ORAMA Marketing r\u00e9alise le Barom\u00e8tre CQCD-ORAMA six fois par ann\u00e9e, afin d\u2019offrir aux d\u00e9taillants qu\u00e9b\u00e9cois un outil d\u2019intelligence d\u2019affaires, qui am\u00e8ne un peu plus de clart\u00e9 face \u00e0 ces sujets.<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n

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\n \u00c0 consulter \u00e9galement!\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Envoi Qu\u00e9bec | Simplifions la livraison pour les commerces d’ici!\n<\/div>\n <\/div>\n
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\n \n Logistique et cha\u00eene d’approvisionnement\n <\/span>\n<\/div>\n
\n 25 June 2024\n <\/div>\n <\/div>\n \n\n
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\n Envoi Qu\u00e9bec fait son entr\u00e9e dans la Capitale-Nationale\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Afin de rendre la livraison de colis plus accessible aux commer\u00e7ants de la Capitale-Nationale, le Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail (CQCD) est ravi d\u2019annoncer le d\u00e9but d\u2019une nouvelle collaboration avec les acteurs de cette r\u00e9gion gr\u00e2ce \u00e0 sa plateforme Envoi Qu\u00e9bec.\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n \n Logistique verte\n <\/span>\n<\/div>\n
\n 24 November 2023\n <\/div>\n <\/div>\n \n\n
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\n R\u00e9duire son empreinte carbone gr\u00e2ce \u00e0 une logistique \u00e9co-responsable\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n La r\u00e9duction de l\u2019empreinte carbone gr\u00e2ce \u00e0 une logistique \u00e9co-responsable est un d\u00e9fi complexe, mais c\u2019est un d\u00e9fi que les entreprises doivent relever pour un avenir plus vert et plus durable. D\u00e9couvrez comment y arriver!\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n \n Envoi Qu\u00e9bec\n <\/span>\n<\/div>\n \n\n\n\n\n\n\n\n\n\n \n \n
\n \n Logistique et cha\u00eene d’approvisionnement\n <\/span>\n<\/div>\n
\n 20 March 2024\n <\/div>\n <\/div>\n \n\n
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\n Envoi Qu\u00e9bec d\u00e9passe le million de colis livr\u00e9s\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Montr\u00e9al, le 20 mars 2024 \u2014 Le Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail (CQCD) est tr\u00e8s fier d\u2019annoncer que leur initiative Envoi Qu\u00e9bec a d\u00e9pass\u00e9 le million de colis livr\u00e9s.\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n 03 July 2024\n <\/div>\n <\/div>\n \n\n
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\n La livraison durable : une offre en pleine croissance sur Envoi Qu\u00e9bec\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n L\u2019offre de livraison durable s\u2019\u00e9largit sur la plateforme Envoi Qu\u00e9bec gr\u00e2ce au virage vert des transporteurs au Qu\u00e9bec : la d\u00e9carbonisation des camions, l\u2019essor de la cyclologistique, la \u00ab livraison durable certifi\u00e9e \u00bb \u2026\n<\/div>\n \n \n <\/div>\n <\/div>\n
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\n \n Envoi Qu\u00e9bec\n <\/span>\n<\/div>\n \n\n\n\n\n\n\n\n\n\n \n \n
\n \n Logistique et cha\u00eene d’approvisionnement\n <\/span>\n<\/div>\n
\n 20 October 2023\n <\/div>\n <\/div>\n \n\n
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\n Air Canada Cargo et Spring GDS, nouveaux transporteurs sur Envoi Qu\u00e9bec\n <\/h3>\n\n \n \n <\/div>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
\n Air Canada Cargo et Spring Global Delivery Solutions rejoignent la plateforme Envoi Qu\u00e9bec! Une offre \u00e9largit avec la possibilit\u00e9 d’exp\u00e9dier \u00e0 l’international, \u00e0 des prix tr\u00e8s comp\u00e9titifs.\n<\/div>\n \n \n <\/div>\n <\/div>\n
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Selon le Barom\u00e8tre du Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail (CQCD), un sondage aupr\u00e8s des consommateurs qu\u00e9b\u00e9cois publi\u00e9 par le CQCD, en collaboration avec la firme ORAMA Marketing, un peu plus d\u2019un Qu\u00e9b\u00e9cois sur deux fait au moins un achat sur Internet chaque mois depuis avril dernier; mais qu\u2019en est-il de la livraison de ces achats?<\/p>\n","protected":false},"featured_media":1997,"template":"","article_category":[102,107,108,116],"class_list":["post-3225","blog_article","type-blog_article","status-publish","has-post-thumbnail","hentry","article_category-retail-en","article_category-studies-and-surveys","article_category-press-release","article_category-logistics-and-supply-chain"],"acf":[],"yoast_head":"\nRetail - Delivery: Not at Any Price! - Retail Council of Quebec<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Barom\u00e8tre CQCD - Livraison : pas \u00e0 n\u2019importe quel prix!\" \/>\n<meta property=\"og:description\" content=\"Selon le Barom\u00e8tre du Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail (CQCD), un sondage aupr\u00e8s des consommateurs qu\u00e9b\u00e9cois publi\u00e9 par le CQCD, en collaboration avec la firme ORAMA Marketing, un peu plus d\u2019un Qu\u00e9b\u00e9cois sur deux fait au moins un achat sur Internet chaque mois depuis avril dernier; mais qu\u2019en est-il de la livraison de ces achats?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cqcd.org\/en\/blog\/retail-delivery-not-at-any-price\/\" \/>\n<meta property=\"og:site_name\" content=\"Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-16T15:27:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2024\/07\/Barometre-CQCD-ORAMA-Aout-2023_Livraison-couverture.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.cqcd.org\\\/en\\\/blog\\\/retail-delivery-not-at-any-price\\\/\",\"url\":\"https:\\\/\\\/www.cqcd.org\\\/en\\\/blog\\\/retail-delivery-not-at-any-price\\\/\",\"name\":\"Retail - Delivery: Not at Any Price! 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