{"id":3542,"date":"2023-12-06T16:50:00","date_gmt":"2023-12-06T21:50:00","guid":{"rendered":"https:\/\/www.cqcd.org\/blogue\/lancement-dune-nouvelle-campagne-de-sensibilisation-a-la-courtoisie-en-magasin\/"},"modified":"2024-07-17T12:20:58","modified_gmt":"2024-07-17T16:20:58","slug":"launch-of-a-new-awareness-campaign-on-courtesy-in-stores","status":"publish","type":"blog_article","link":"https:\/\/www.cqcd.org\/en\/blog\/launch-of-a-new-awareness-campaign-on-courtesy-in-stores\/","title":{"rendered":"Launch of a new awareness campaign on courtesy in stores"},"content":{"rendered":" \n\n\n\n\n\n\n\n\n\n\n\n\n\n
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\n La \u00abcrise de la courtoisie\u00bb, un fl\u00e9au en magasin\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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En r\u00e9ponse \u00e0 une \u00ab crise de la courtoisie \u00bb trop pr\u00e9sente dans les commerces et en vue de soutenir le personnel : des affiches et macarons ont vu le jour. Ces outils de sensibilisation visent \u00e0 promouvoir davantage de respect envers le personnel de vente, de caisse et de service \u00e0 la client\u00e8le. Les gestionnaires de commerces de partout au Qu\u00e9bec sont invit\u00e9s \u00e0 se les procurer et \u00e0 les afficher dans leurs \u00e9tablissements.<\/p>\n

Pr\u00e8s de 20 % des caissi\u00e8res ayant particip\u00e9 \u00e0 une \u00e9tude men\u00e9e par le CIAFT en 2022 ont r\u00e9v\u00e9l\u00e9 avoir \u00e9t\u00e9 confront\u00e9es \u00e0 des actes de violence de la part de la client\u00e8le, que ce soit par des gestes ou des paroles. Peu d\u2019entre elles se sont senties soutenues.<\/p>\n

Ces situations deviennent pourtant de plus en plus courantes pour bon nombre d\u2019employ\u00e9\u00b7es de commerce. \u00ab Impatience, agressivit\u00e9, violences verbales, sexisme, menaces de violence physique, manque de respect et harc\u00e8lement sont les propos que nous avons recueillis lors d\u2019un groupe de discussion compos\u00e9 de personnel de caisse de partout au Qu\u00e9bec \u00bb pr\u00e9cise Manuel Champagne, directeur g\u00e9n\u00e9ral de D\u00e9tail Qu\u00e9bec.<\/p>\n

Dans un contexte o\u00f9 la p\u00e9nurie de main-d\u2019\u0153uvre fragilise le secteur du commerce, il est crucial de prendre position et de prot\u00e9ger la main-d\u2019\u0153uvre actuelle, majoritairement f\u00e9minine \u00e0 59 %. Un seul acte d\u2019agression peut entra\u00eener des cons\u00e9quences d\u00e9vastatrices sur une carri\u00e8re. Rappelons que sans employ\u00e9\u2219es, il n\u2019y a pas de magasin. Il est donc essentiel de mettre fin \u00e0 ces f\u00e2cheuses situations, malheureusement en croissance.<\/p>\n

\u00ab Plusieurs facteurs semblent expliquer la hausse de la violence et du manque de courtoisie par les consommateurs (ex. : manque de main-d\u2019\u0153uvre, inflation, etc.), mais quand on y pense, il n\u2019y a aucune bonne raison pour de tels comportements. C\u2019est pourquoi nous tentons d\u2019agir ensemble pour le bien-\u00eatre des personnes qui \u0153uvrent dans le secteur du commerce de d\u00e9tail \u00bb d\u00e9clare Damien Sil\u00e8s, directeur g\u00e9n\u00e9ral du Conseil qu\u00e9b\u00e9cois du commerce de d\u00e9tail et copr\u00e9sident de D\u00e9tail Qu\u00e9bec.<\/p>\n

\u00ab La courtoisie dans les commerces de d\u00e9tail est la monnaie de l\u2019empathie. Chaque sourire, chaque mot aimable, contribue \u00e0 forger une connexion humaine essentielle. Traiter les travailleuses et les travailleurs qui nous offrent un service avec respect, c\u2019est investir dans une culture o\u00f9 la bienveillance est la norme et o\u00f9 chaque interaction devient une occasion de construire des relations positives \u00bb, affirme Anouk Collet, Conseill\u00e8re principale au pr\u00e9sident national des TUAC Canada et copr\u00e9sidente de D\u00e9tail Qu\u00e9bec.<\/p>\n

\u00ab \u00c0 l\u2019\u00e8re o\u00f9 les entreprises redoublent d\u2019efforts pour am\u00e9liorer l\u2019exp\u00e9rience client. Notre objectif avec cette campagne : rappeler l\u2019importance du respect et adoucir les relations entre clients et employ\u00e9\u00b7es dans nos secteurs respectifs. \u00bb \u2013 Laurence Zert, directrice g\u00e9n\u00e9rale du CSMOCA<\/p>\n

Ces affiches et ces macarons, illustr\u00e9s par l\u2019artiste montr\u00e9alaise Anabel Roy, titrent les slogans suivants \u00ab Ensemble, disons non au manque de respect \u00bb, \u00ab Derri\u00e8re l\u2019uniforme, il y a une personne \u00bb et \u00ab Le respect, c\u2019est gratuit et \u00e7a rapporte \u00bb.<\/p>\n\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n

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\n CONSULTEZ ET T\u00c9L\u00c9CHARGEZ LES OUTILS DE SENSIBILISATION!\n <\/h2>\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n
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D\u00e9tail Qu\u00e9bec s\u2019engage \u00e0 envoyer gratuitement des affiches et macarons aux d\u00e9taillant\u2219es du Qu\u00e9bec qui en feront la demande (quantit\u00e9 limit\u00e9e).<\/p>\n\n<\/div>\n \n\n\n\n\n\n\n\n\n\n\n\n \n

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\n \n \n \n \n \n\n\n\n\n \n\n\n\n\n\n T\u00e9l\u00e9chargez les affiches!<\/span>\n <\/a>\n <\/div>\n<\/div>\n <\/div>\n <\/main>\n <\/div>\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":3536,"template":"","article_category":[102,106],"class_list":["post-3542","blog_article","type-blog_article","status-publish","has-post-thumbnail","hentry","article_category-retail-en","article_category-retail-news"],"acf":[],"yoast_head":"\nLaunch of a new awareness campaign on courtesy in stores - Retail Council of Quebec (RCQ)<\/title>\n<meta name=\"description\" content=\"D\u00e9tail Qu\u00e9bec lance une toute nouvelle campagne de sensibilisation \u00e0 la courtoisie en magasin!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cqcd.org\/en\/blog\/launch-of-a-new-awareness-campaign-on-courtesy-in-stores\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Launch of a new awareness campaign on courtesy in stores - 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