{"id":3787,"date":"2023-03-17T17:22:00","date_gmt":"2023-03-17T21:22:00","guid":{"rendered":"https:\/\/www.cqcd.org\/blogue\/personnaliser-votre-experience-client-jusquau-dernier-metre\/"},"modified":"2024-07-18T01:08:10","modified_gmt":"2024-07-18T05:08:10","slug":"personalize-your-customers-experience-down-to-the-last-mile","status":"publish","type":"blog_article","link":"https:\/\/www.cqcd.org\/en\/blog\/personalize-your-customers-experience-down-to-the-last-mile\/","title":{"rendered":"Personalize Your Customer&#8217;s Experience\u2026 Down to the Last Mile!"},"content":{"rendered":"    \n\n\n\n\n\n\n\n\n\n\n\n\n\n<section data-module='m03a' class=\"md:u-pt-fl m-content m-content--image-double   u-bg-[var(--module-background-color)] \" style=\"--module-background-color:var(--color-secondary-100); --pt-min-value:0; --pt-max-value:0;\">\n        <div class=\"l-container \" style=\"\" >\n        <div class=\"m-content__content u-pt-fl u-pb-fl u-px-fl u-text-[var(--module-text-color)]   \" style=\"--pt-min-value:7; --pt-max-value:10; --pb-min-value:7; --pb-max-value:10; --px-min-value:0; --px-max-value:0; \n                            \n                   \n\n\n     \n\n    \n    --module-text-color:var(--root-color); --module-subtitle-color:var(--root-color); --module-image-bg-pattern-color:var(--color-secondary-500); --module-typography-ul-marker-color:var(--color-primary-500); --module-typography-link-color:var(--color-primary-500); --module-typography-link-hover-color:var(--color-primary-500); --module-legend-text-color:var(--color-primary-500);\n \">\n            \n                                            \n                \n\n\n\n\n\n\n\n\n\n\n\n\n<main class=\"l-grid   l-grid--2@md   u-items-center  u-justify-start u-gap-y-fl u-text-left\" style=\"--gap-y-min-value:5; --gap-y-max-value:7; --grid-gutter:    \n                \n                \n    clamp(1.5000rem, 1.2727rem + 0.60606060606061vw, 2.0000rem)\n;\">\n                    <div class=\"l-grid__block\">\n            <picture     \n                        \n                                        \n                                            \n                                                                            \n                        \n     class=\"c-image   c-image-has-bg-pattern c-image-has-bg-pattern--left\" style=\"--border-radius: 8; --radius: 0; --image-bg-pattern-offset-amount:9; --image-bg-pattern-mobile-offset-amount:4.5; --image-bg-pattern-color:var(--color-quaternary-500);\"\n>\n    \n    \n    \n            <source\n            media=\"(min-width: 900px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-2.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 800px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-2.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 400px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-2-400x300.jpg\"\n            type=\"image\/jpeg\"\n        >\n        <img loading=\"lazy\" decoding=\"async\"     \n                        \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                                                    \n                                        \n                                            \n                                                                            \n                        \n     class=\"u-w-full u-h-auto\" src=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-2.jpg\" alt width=\"437\" height=\"322\" fetchpriority=\"auto\" style=\"\"\n\/>\n\n    <\/picture>\n        <\/div>\n                    <div class=\"l-grid__block\">\n            <h2 target class=\"c-title    c-title--300\" style=\"--title-emphasis-color: var(--color-root-white);\">\n        Des options personnalis\u00e9es s\u2019offrent \u00e0 vos clients\n            <\/h2>\n\n                                        \n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"c-typography  u-mt-6 c-typography--paragraph-size\" style=\"--typography-paragraph-font-size: var(--font-size-180); --typography-max-width: 100%;\">\n    <p>Vos clients ont tous des besoins diff\u00e9rents. C\u2019est pourquoi il est si crucial de leur offrir une exp\u00e9rience simple, unique et taill\u00e9e selon ce qu\u2019ils veulent vraiment. Voici quelques exemples\u00a0:<\/p>\n<ul>\n<li>Possibilit\u00e9 d\u2019ajouter des instructions de livraison personnalis\u00e9es aux livreurs jusqu\u2019\u00e0 ce qu\u2019ils soient devant la porte de votre client; pour que leur colis leur soit livr\u00e9 de la fa\u00e7on qu\u2019ils pr\u00e9f\u00e8rent.<\/li>\n<li>Une visibilit\u00e9 sur le statut du colis et ce, tout au long du parcours; pour qu\u2019ils puissent obtenir un statut sur leur livraison au moment de leur choix.<\/li>\n<li>Des mises \u00e0 jour par courriel et\/ou SMS sur la progression de leur livraison, ainsi que quelques heures avant et au moment m\u00eame de la livraison; pour qu\u2019ils soient inform\u00e9s du statut du colis de la fa\u00e7on qu\u2019ils pr\u00e9f\u00e8rent.<\/li>\n<li>La prise de photo du colis, pour les rassurer s\u2019ils n\u2019\u00e9taient pas \u00e0 la maison lors de la livraison; ils pourront voir que le colis s\u2019est bien rendu et l\u2019endroit o\u00f9 il a \u00e9t\u00e9 d\u00e9pos\u00e9.<\/li>\n<li>La preuve de livraison; pour qu\u2019ils voient \u00e0 qui et quand leur colis a \u00e9t\u00e9 livr\u00e9 dans le cas o\u00f9 ils \u00e9taient hors de la maison lors de la livraison.<\/li>\n<\/ul>\n<p>Assurez-vous que votre transporteur offre aussi ces \u00e9l\u00e9ments\u2026 C\u2019est ce qui compte pour vos clients!<\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<p style=\"text-align: left;\"><em>Je veux exprimer mon appr\u00e9ciation. On livre le colis \u00e0 mon \u00e9tage, on ne le laisse pas devant la porte \u00e0 l\u2019entr\u00e9e et les livreurs sont courtois. J\u2019ai eu \u00e0 m\u2019adresser au service \u00e0 la client\u00e8le afin de changer des dates de livraison et le personnel a \u00e9t\u00e9 tr\u00e8s gentil et aidant. Merci \u00e0 Nationex.<\/em><\/p>\n<p style=\"text-align: left;\">\u2013 Guylaine, Gatineau<\/p>\n<\/blockquote>\n\n<\/div>\n        <\/div>\n    <\/main>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n    \n\n\n\n\n\n\n\n\n\n\n\n\n\n<section data-module='m03a' class=\"md:u-pt-fl m-content m-content--image-double   u-bg-[var(--module-background-color)] \" style=\"--module-background-color:var(--color-root-white); --pt-min-value:0; --pt-max-value:0;\">\n        <div class=\"l-container \" style=\"\" >\n        <div class=\"m-content__content u-pt-fl u-pb-fl u-px-fl u-text-[var(--module-text-color)]   \" style=\"--pt-min-value:7; --pt-max-value:10; --pb-min-value:7; --pb-max-value:10; --px-min-value:0; --px-max-value:0; \n                            \n         \n\n    \n    --module-text-color:var(--root-color); --module-subtitle-color:var(--root-color); --module-image-bg-pattern-color:var(--color-quaternary-500); --module-typography-ul-marker-color:var(--color-primary-500); --module-typography-link-color:var(--color-primary-500); --module-typography-link-hover-color:var(--color-primary-500); --module-legend-text-color:var(--color-primary-500);\n \">\n            \n                                            \n                \n\n\n\n\n\n\n\n\n\n\n\n\n<main class=\"l-grid   l-grid--2@md   u-items-center  u-justify-start u-gap-y-fl u-text-left  md:u-flex-row-reverse\" style=\"--gap-y-min-value:5; --gap-y-max-value:7; --grid-gutter:    \n                \n                \n    clamp(1.5000rem, 1.2727rem + 0.60606060606061vw, 2.0000rem)\n;\">\n                    <div class=\"l-grid__block\">\n            <picture     \n                        \n                                        \n                                            \n                                                                            \n                        \n     class=\"c-image   c-image-has-bg-pattern c-image-has-bg-pattern--right\" style=\"--border-radius: 8; --radius: 0; --image-bg-pattern-offset-amount:9; --image-bg-pattern-mobile-offset-amount:4.5; --image-bg-pattern-color:var(--color-quaternary-500);\"\n>\n    \n    \n    \n            <source\n            media=\"(min-width: 900px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Blogue-Nationex-Partenaire-Envoi-Quebec-2.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 800px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Blogue-Nationex-Partenaire-Envoi-Quebec-2.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 400px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Blogue-Nationex-Partenaire-Envoi-Quebec-2-400x300.jpg\"\n            type=\"image\/jpeg\"\n        >\n        <img loading=\"lazy\" decoding=\"async\"     \n                        \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                                                    \n                                        \n                                            \n                                                                            \n                        \n     class=\"u-w-full u-h-auto\" src=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Blogue-Nationex-Partenaire-Envoi-Quebec-2.jpg\" alt width=\"437\" height=\"322\" fetchpriority=\"auto\" style=\"\"\n\/>\n\n    <\/picture>\n        <\/div>\n                    <div class=\"l-grid__block\">\n            <h2 target class=\"c-title    c-title--300\" style=\"--title-emphasis-color: var(--color-root-white);\">\n        Rapidit\u00e9 de la livraison\n            <\/h2>\n\n                                        \n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"c-typography  u-mt-6 c-typography--paragraph-size\" style=\"--typography-paragraph-font-size: var(--font-size-180); --typography-max-width: 100%;\">\n    <p>Offrir une exp\u00e9rience adapt\u00e9e \u00e0 vos clients est primordiale, mais si la livraison prend trop de temps, \u00e7a fera plut\u00f4t place \u00e0 de la frustration. Il vous faut consid\u00e9rer un partenaire de livraison qui a assez de capacit\u00e9 pour vous servir et ce, tout le long de l\u2019ann\u00e9e, m\u00eame durant les p\u00e9riodes les plus occup\u00e9es!<\/p>\n\n<\/div>\n        <\/div>\n    <\/main>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n    \n\n\n\n\n\n\n\n\n\n\n\n\n\n<section data-module='m03a' class=\"md:u-pt-fl m-content m-content--image-double   u-bg-[var(--module-background-color)] \" style=\"--module-background-color:var(--color-secondary-100); --pt-min-value:0; --pt-max-value:0;\">\n        <div class=\"l-container \" style=\"\" >\n        <div class=\"m-content__content u-pt-fl u-pb-fl u-px-fl u-text-[var(--module-text-color)]   \" style=\"--pt-min-value:7; --pt-max-value:10; --pb-min-value:7; --pb-max-value:10; --px-min-value:0; --px-max-value:0; \n                            \n                   \n\n\n     \n\n    \n    --module-text-color:var(--root-color); --module-subtitle-color:var(--root-color); --module-image-bg-pattern-color:var(--color-secondary-500); --module-typography-ul-marker-color:var(--color-primary-500); --module-typography-link-color:var(--color-primary-500); --module-typography-link-hover-color:var(--color-primary-500); --module-legend-text-color:var(--color-primary-500);\n \">\n            \n                                            \n                \n\n\n\n\n\n\n\n\n\n\n\n\n<main class=\"l-grid   l-grid--2@md   u-items-center  u-justify-start u-gap-y-fl u-text-left\" style=\"--gap-y-min-value:5; --gap-y-max-value:7; --grid-gutter:    \n                \n                \n    clamp(1.5000rem, 1.2727rem + 0.60606060606061vw, 2.0000rem)\n;\">\n                    <div class=\"l-grid__block\">\n            <picture     \n                        \n                                        \n                                            \n                                                                            \n                        \n     class=\"c-image   c-image-has-bg-pattern c-image-has-bg-pattern--left\" style=\"--border-radius: 8; --radius: 0; --image-bg-pattern-offset-amount:9; --image-bg-pattern-mobile-offset-amount:4.5; --image-bg-pattern-color:var(--color-quaternary-500);\"\n>\n    \n    \n    \n            <source\n            media=\"(min-width: 900px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-1.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 800px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-1.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 400px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-1-400x300.jpg\"\n            type=\"image\/jpeg\"\n        >\n        <img loading=\"lazy\" decoding=\"async\"     \n                        \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                                                    \n                                        \n                                            \n                                                                            \n                        \n     class=\"u-w-full u-h-auto\" src=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-1.jpg\" alt width=\"437\" height=\"322\" fetchpriority=\"auto\" style=\"\"\n\/>\n\n    <\/picture>\n        <\/div>\n                    <div class=\"l-grid__block\">\n            <h2 target class=\"c-title    c-title--300\" style=\"--title-emphasis-color: var(--color-root-white);\">\n        Maximisez vos marges sans r\u00e9duire vos services, c\u2019est possible!\n            <\/h2>\n\n                                        \n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"c-typography  u-mt-6 c-typography--paragraph-size\" style=\"--typography-paragraph-font-size: var(--font-size-180); --typography-max-width: 100%;\">\n    <p>Les surcharges sont devenues la norme depuis le d\u00e9but de la pand\u00e9mie\u2026 Surcharges de p\u00e9riode de pointe, frais r\u00e9sidentiels, frais pour colis surdimensionn\u00e9s, cubage \u00e9lev\u00e9; ceux-ci ne sont que quelques exemples. Et malheureusement, peu de valeur ajout\u00e9e est associ\u00e9e \u00e0 ceux-ci.<\/p>\n<p>Assurez-vous de bien comprendre vos factures; dans le contexte actuel, il est important de bien comprendre tous vos leviers de n\u00e9gociation afin de faire baisser vos frais de transport et par le fait m\u00eame, votre facturation. Il est m\u00eame recommand\u00e9 d\u2019explorer de nouvelles options et de faire soumissionner d\u2019autres transporteurs sur tout votre volume pour exploiter le maximum de leviers possibles. Certains transporteurs ont des prix comp\u00e9titifs et ce, sans seuil de colis minimum, sans surcharge de haute saison ni de livraison r\u00e9sidentielle et sans tarif excessif pour les produits hors normes. Ces \u00e9conomies vous aideront \u00e0 offrir la livraison gratuite ou du moins, \u00e0 l\u2019offrir pour un montant d\u2019achat int\u00e9ressant pour vos clients, ce qui vous rendra plus accessible comparativement \u00e0 votre comp\u00e9tition. La raison est simple; une \u00e9tude a prouv\u00e9 que la livraison gratuite est le facteur le plus influent de la d\u00e9cision d\u2019achat de 66 % des gens.<\/p>\n<p>Dans le contexte actuel, assurez-vous de r\u00e9duire vos frais de transport afin de rester comp\u00e9titif.<\/p>\n\n<\/div>\n        <\/div>\n    <\/main>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n    \n\n\n\n\n\n\n\n\n\n\n\n\n\n<section data-module='m03a' class=\"md:u-pt-fl m-content m-content--image-double   u-bg-[var(--module-background-color)] \" style=\"--module-background-color:var(--color-root-white); --pt-min-value:0; --pt-max-value:0;\">\n        <div class=\"l-container \" style=\"\" >\n        <div class=\"m-content__content u-pt-fl u-pb-fl u-px-fl u-text-[var(--module-text-color)]   \" style=\"--pt-min-value:7; --pt-max-value:10; --pb-min-value:7; --pb-max-value:10; --px-min-value:0; --px-max-value:0; \n                            \n         \n\n    \n    --module-text-color:var(--root-color); --module-subtitle-color:var(--root-color); --module-image-bg-pattern-color:var(--color-quaternary-500); --module-typography-ul-marker-color:var(--color-primary-500); --module-typography-link-color:var(--color-primary-500); --module-typography-link-hover-color:var(--color-primary-500); --module-legend-text-color:var(--color-primary-500);\n \">\n            \n                                            \n                \n\n\n\n\n\n\n\n\n\n\n\n\n<main class=\"l-grid   l-grid--2@md   u-items-center  u-justify-start u-gap-y-fl u-text-left  md:u-flex-row-reverse\" style=\"--gap-y-min-value:5; --gap-y-max-value:7; --grid-gutter:    \n                \n                \n    clamp(1.5000rem, 1.2727rem + 0.60606060606061vw, 2.0000rem)\n;\">\n                    <div class=\"l-grid__block\">\n            <picture     \n                        \n                                        \n                                            \n                                                                            \n                        \n     class=\"c-image   c-image-has-bg-pattern c-image-has-bg-pattern--right\" style=\"--border-radius: 8; --radius: 0; --image-bg-pattern-offset-amount:9; --image-bg-pattern-mobile-offset-amount:4.5; --image-bg-pattern-color:var(--color-quaternary-500);\"\n>\n    \n    \n    \n            <source\n            media=\"(min-width: 900px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-3.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 800px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-3.jpg\"\n            type=\"image\/jpeg\"\n        >\n            <source\n            media=\"(min-width: 400px)\"\n            srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-3-400x300.jpg\"\n            type=\"image\/jpeg\"\n        >\n        <img loading=\"lazy\" decoding=\"async\"     \n                        \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                            \n                                        \n                                                                    \n                                        \n                                            \n                                                                            \n                        \n     class=\"u-w-full u-h-auto\" src=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2023\/03\/Nationex-Envoi-Quebec-3.jpg\" alt width=\"437\" height=\"322\" fetchpriority=\"auto\" style=\"\"\n\/>\n\n    <\/picture>\n        <\/div>\n                    <div class=\"l-grid__block\">\n            <h2 target class=\"c-title    c-title--300\" style=\"--title-emphasis-color: var(--color-root-white);\">\n        Choisir un partenaire de confiance\n            <\/h2>\n\n                                        \n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"c-typography  u-mt-6 c-typography--paragraph-size\" style=\"--typography-paragraph-font-size: var(--font-size-180); --typography-max-width: 100%;\">\n    <p>Vous avez besoin d\u2019un transporteur qui recherche activement des solutions \u00e0 vos d\u00e9fis.<\/p>\n<p>Assurez-vous qu\u2019il offre :<\/p>\n<ul>\n<li>Gestion de tous vos envois via un seul endroit (comme un site web) et donc l\u2019acc\u00e8s \u00e0 toutes vos informations d\u2019un coup d\u2019\u0153il puisque vous devez r\u00e9pondre rapidement \u00e0 vos clients.<\/li>\n<li>Connectivit\u00e9 \u00e0 votre API ou autre plateforme d\u2019envoi; pour vous rendre la t\u00e2che d\u2019envoi la plus simple possible.<\/li>\n<li>Service \u00e0 la client\u00e8le avec de vrais humains; car quand on a besoin de soutien, on souhaite parler \u00e0 quelqu\u2019un qui nous comprend.<\/li>\n<\/ul>\n<p>Chez Nationex, la technologie et CRM nous permet de bien comprendre ce que nos clients recherchent avant m\u00eame qu\u2019ils nous en parlent, et ainsi, d\u2019adapter notre offre \u00e0 leurs besoins encore plus rapidement.<\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<p style=\"text-align: left;\"><em>C\u2019est inspirant de voir comment Nationex se d\u00e9marque par sa capacit\u00e9 \u00e0 s\u2019adapter et son d\u00e9sir de toujours faire mieux pour r\u00e9pondre aux attentes les plus \u00e9lev\u00e9es de ses clients.<\/em><\/p>\n<p style=\"text-align: left;\">\u2013 Lucia Mendoza, directrice principale, relations d\u2019affaires, Banque Scotia [2]<\/p>\n<\/blockquote>\n\n<\/div>\n        <\/div>\n    <\/main>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n    \n\n\n\n\n\n\n\n\n\n\n\n\n\n<section data-module='m03a' class=\"md:u-pt-fl m-content m-content--image-double    \" style=\"--container-width: 1200px; --module-background-color:var(--color-root-white); --pt-min-value:0; --pt-max-value:0;\">\n        <div class=\"l-container \" style=\"\" >\n        <div class=\"m-content__content u-pt-fl u-pb-fl u-px-fl u-text-[var(--module-text-color)] u-bg-[var(--module-background-color)]  \" style=\"--pt-min-value:7; --pt-max-value:10; --pb-min-value:7; --pb-max-value:10; --px-min-value:0; --px-max-value:0; \n                            \n         \n\n    \n    --module-text-color:var(--root-color); --module-subtitle-color:var(--root-color); --module-image-bg-pattern-color:var(--color-quaternary-500); --module-typography-ul-marker-color:var(--color-primary-500); --module-typography-link-color:var(--color-primary-500); --module-typography-link-hover-color:var(--color-primary-500); --module-legend-text-color:var(--color-primary-500);\n \">\n            \n                                            \n                \n\n\n\n\n\n\n\n\n\n\n\n\n<main class=\"l-grid      u-items-start  u-justify-start u-gap-y-fl u-text-left\" style=\"--gap-y-min-value:5; --gap-y-max-value:7; --grid-gutter:    \n                \n                \n    clamp(1.5000rem, 1.5000rem + 0vw, 1.5000rem)\n;\">\n                    <div class=\"l-grid__block\">\n            <div class=\"c-typography  c-typography--paragraph-size\" style=\"--typography-paragraph-font-size: var(--font-size-180); --typography-max-width: 100%;\">\n    <p>SOURCES :<\/p>\n<p>[1] \u00c9tude de Convey Inc.<\/p>\n<p>[2] Banque Scotia. Nationex : Une entreprise familiale qui accueille le changement. Article publi\u00e9 le 15 juin 2022. Pour consulter l&#8217;article, <a href=\"https:\/\/www.scotiabank.com\/ca\/fr\/commercial-banking\/centre-de-connaissances\/article.services-bancaires-aux-entreprises.nationex---une-entreprise-familiale-qui-accueille-le-changement.html\">cliquez ici<\/a>.<\/p>\n\n<\/div>\n        <\/div>\n    <\/main>\n                                <\/div>\n    <\/div>\n<\/section>\n\n\n     \n\n\n\n\n\n\n\n\n\n\n<section\n        class=\"m-grid  l-has-bg-patterns-1 u-pt-fl u-pb-fl u-mb-fl u-bg-[var(--module-background-color)] u-text-[var(--module-text-color)]\"\n    data-module=\"m04a\"\n    style=\"\n        --pt-min-value: 10;\n        --pt-max-value: 20;\n        --pb-min-value: 10;\n        --pb-max-value: 20;\n        --mb-min-value: 0;\n        --mb-max-value: 0;\n\n        --module-background-color: transparent;\n        --module-text-color: var(--root-color);\n        --module-image-bg-pattern-color:  !important;\n        --module-separator-thickness: 2px;\n        --module-separator-color: var(--color-primary-500);\n    \"\n>\n    <div class=\"l-container\">\n                    \n            \n\n\n\n\n\n\n\n<header class=\"m-module-header u-pt-fl u-pb-fl u-flex u-flex-col md:u-flex-row md:u-items-center md:u-justify-between u-gap-[var(--module-header-gap)] u-bg-[var(--module-background-color)] u-text-[var(--module-text-color)]\" style=\"--module-header-gap: calc(var(--root-baseline) * 3); --module-background-color: transparent; --module-text-color: currentColor; --pt-min-value: 0; --pt-max-value: 0; --pb-min-value: 7; --pb-max-value: 14;\">\n    <div class=\"m-module-header__header\">\n                    \n\n\n\n\n\n\n    \n\n\n\n\n\n\n    <h2 target class=\"c-title    c-title--300         m-module-header__title\" style=\"--title-emphasis-color: var(--color-root-white);\">\n        Un peu plus sur Nationex&#8230;\n            <\/h2>\n\n                    <\/div>\n        <\/header>\n                            \n            \n\n\n\n\n\n\n\n\n\n\n\n\n<main class=\"l-grid l-grid--1 l-grid--1@sm l-grid--2@md l-grid--2@lg l-grid--equalize   u-justify-start u-gap-y-fl\" style=\"--gap-y-min-value:5; --gap-y-max-value:7; --grid-gutter:    \n                \n                \n    clamp(1.5000rem, 0.4773rem + 2.7272727272727vw, 3.7500rem)\n;\">\n                    <div class=\"l-grid__block\">\n            <article class=\"c-card   md:u-shadow-500 c-card--boxed u-pt-fl u-pb-fl u-px-fl u-border-radius\" style=\"--card-footer-gap: calc(var(--root-baseline) * 3); --card-content-gap: calc(var(--root-baseline) * 3); --card-background-color: var(--color-root-white); --card-text-color: var(--root-color); --card-image-width: 100%; --border-radius: 9; --pt-min-value: 4; --pt-max-value: 4; --pb-min-value: 4; --pb-max-value: 4; --px-min-value: 4; --px-max-value: 4;\" aria-labelledby=\"card-heading-678409902\">\n    <div class=\"c-card__wrapper u-gap-y-fl\" style=\"--gap-x-min-value:3; --gap-x-max-value:3; --gap-y-min-value:3; --gap-y-max-value:3;\">\n                <div class=\"c-card__body u-px-fl  u-items-start u-text-left\">\n                        \n                        \n\n            <div class=\"c-card__title \">\n                                    \n\n\n\n\n\n\n    \n\n\n\n\n\n\n    <h3 target class=\"c-title      c-title--500\" style=\"--title-emphasis-color: var(--color-root-white);\" id=\"card-heading-678409902\">\n        \u00c0 propos\n            <\/h3>\n\n                \n                \n                            <\/div>\n\n                            \n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"c-typography\" style=\"--typography-max-width: 100%;\">\n    <p>S\u2019associer avec Nationex, c\u2019est faire confiance \u00e0 un grand joueur de la livraison canadienne si\u00e9geant ici-m\u00eame, au Qu\u00e9bec. Plusieurs grandes marques nous font confiance \u00e0 tous les jours pour leurs livraisons et ce, depuis 1980. Nos 25 installations au Canada nous permettent d\u2019offrir une livraison r\u00e9sidentielle rapide, soit en 24 h au Qu\u00e9bec et en Ontario et en 3 \u00e0 5 jours au Canada. Nationex fait partie du top 10 des entreprises canadiennes dans sa cat\u00e9gorie et a r\u00e9cemment paru au 4e Palmar\u00e8s des entreprises au f\u00e9minin du Qu\u00e9bec\u2026 Il est grand temps de contacter Nationex!<\/p>\n\n<\/div>\n            \n            \n                                <\/div>\n    <\/div>\n    <\/article>\n        <\/div>\n                    <div class=\"l-grid__block\">\n            <article class=\"c-card   md:u-shadow-500 c-card--boxed u-pt-fl u-pb-fl u-px-fl u-border-radius\" style=\"--card-footer-gap: calc(var(--root-baseline) * 3); --card-content-gap: calc(var(--root-baseline) * 3); --card-background-color: var(--color-root-white); --card-text-color: var(--root-color); --card-image-width: 100%; --border-radius: 9; --pt-min-value: 4; --pt-max-value: 4; --pb-min-value: 4; --pb-max-value: 4; --px-min-value: 4; --px-max-value: 4;\" aria-labelledby=\"card-heading-1786350438\">\n    <div class=\"c-card__wrapper u-gap-y-fl\" style=\"--gap-x-min-value:3; --gap-x-max-value:3; --gap-y-min-value:3; --gap-y-max-value:3;\">\n                <div class=\"c-card__body u-px-fl  u-items-start u-text-left\">\n                        \n                        \n\n            <div class=\"c-card__title \">\n                                    \n\n\n\n\n\n\n    \n\n\n\n\n\n\n    <h3 target class=\"c-title      c-title--500\" style=\"--title-emphasis-color: var(--color-root-white);\" id=\"card-heading-1786350438\">\n        Contenu pr\u00e9sent\u00e9 par :\n            <\/h3>\n\n                \n                \n                            <\/div>\n\n                            \n\n\n\n\n\n\n\n\n\n\n\n\n<div class=\"c-typography\" style=\"--typography-max-width: 100%;\">\n    <p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3752 size-full\" src=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2024\/07\/Partenaire-Envoi-Quebec-Nationex-e1721252071999.png\" alt=\"Partenaire Envoi Qu\u00e9bec - logo Nationex\" width=\"437\" height=\"109\" srcset=\"https:\/\/www.cqcd.org\/wp-content\/uploads\/2024\/07\/Partenaire-Envoi-Quebec-Nationex-e1721252071999.png 437w, https:\/\/www.cqcd.org\/wp-content\/uploads\/2024\/07\/Partenaire-Envoi-Quebec-Nationex-e1721252071999-300x75.png 300w\" sizes=\"auto, (max-width: 437px) 100vw, 437px\" \/><\/p>\n\n<\/div>\n            \n            \n                                <\/div>\n    <\/div>\n            <div class=\"c-card__footer  \">\n            \n\n\n\n\n\n\n\n\n\n\n\n            \n<div class=\"c-actions u-justify-start\" style=\"--actions-gap: calc(var(--root-baseline) * 3); --actions-mobile-gap: calc(var(--root-baseline) * 3); --actions-nb: 1;\">\n        <div class=\"c-actions__wrapper  u-flex-row u-items-center u-justify-start\">\n                    \n                \n                                \n                \n                \n\n\n\n\n    \n\n\n\n\n<a href=\"https:\/\/www.nationex.com\/ouvrir-un-compte?utm_source=cqcd&#038;utm_medium=blogue&#038;utm_campaign=mars2023\" class=\"c-btn c-btn--primary-500   c-btn--ghost   c-btn--fade\">\n                    <span>Obtenez une soumission<\/span>\n                <\/a>\n                        <\/div>\n<\/div>\n        <\/div>\n    <\/article>\n        <\/div>\n    <\/main>\n                    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Did you know that 84% of consumers who had even one negative delivery experience will never purchase from said retailer again? Discover Nationex&#8217;s tips for adopting personalized logistics to satisfy your customers.<\/p>\n","protected":false},"featured_media":3769,"template":"","article_category":[102,112,116],"class_list":["post-3787","blog_article","type-blog_article","status-publish","has-post-thumbnail","hentry","article_category-retail-en","article_category-envoi-quebec-en","article_category-logistics-and-supply-chain"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Personalize Your Customer&#039;s Experience\u2026 Down to the Last Mile! - Retail Council of Quebec<\/title>\n<meta name=\"description\" content=\"84% of consumers will not repurchase after just one negative delivery experience! 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