Customer experience in hardware and renovation stores : The example of Patrick Morin and Home Hardware

CQCD members only, An evolving business model April 21, 2021
9:00 am to 10:00 am Online
Charles de Brabant, Daniel Lampron, Mario Durocher

Their businesses being considered essential, they have not experienced any closure since the start of the crisis. Their industry has seen a momentum rather than a downturn. They had to adapt their customer experience with agility and speed. How were they able to take advantage of this exceptional situation? How will the transformations and lessons resonate in the months and years to come?

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Charles de Brabant

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Charles de Brabant

Executive Director Bensadoun School of Retail Management
Daniel Lampron

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Daniel Lampron

Vice-President and Chief Operating Officer Patrick Morin Renovation Centres
Mario Durocher

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Mario Durocher

Director of Retail Operations Home Hardware Stores Limited