Mylène Guilbert

Senior business advisor
Inno-centre

A specialist in customer relations and team management, Mylène Guilbert specializes in the innovative practice of success and customer experience management. Strategic, tactical and proactive, she is recognized for her team building, change management and customer focus. With many years of experience in SaaS and B2B companies where she held the positions of vice-president of customer experience and chief customer relations officer, she has developed her expertise in both large and small companies. In addition to her training in human resources management, she is pursuing a management degree. Mylène is a CCSM (Certified Customer Success Manager) certified since 2018.