32nd edition

HOP! The Retail Summit 2026

Lunch conférence - You don’t want ordinary customers. You want fans!

Turn your customers into true fans! Discover practical strategies to build loyalty, increase sales, and leave with a concrete action to take the very next day.

Date(s) and time(s)

27 octobre 2026 - 12 h 15 à 13 h 15

Location

Observatoire de la Tour

Price

49 $ (lunch and book included)

People who think about you, love you, keep coming back and spending with you, talk about you, follow you, and genuinely want you to succeed.

During this lunch-and-learn session, you’ll discover how to turn your customers into fans — and what that can mean for your bottom line.

Nearly half of the session will be dedicated to exercises based on your own retail business. You won’t leave with just ideas and proven practices. You’ll leave with a first concrete action to take the very next day.

  • Lunch is included.
  • You will also receive a copy of L’art (perdu) du commerce, valued at $32.95.

Spots are limited.
Register now!

Speaker

Daniel Lafrenière

Daniel Lafrenière inc.
Speaker, trainer and author in customer experienc