Jacques Farcy
CEO
Tuesday, 27 October 2026
7 h à 8 h 30
The Retail Presidents' Meeting - Guest speaker : Jacques Farcy, CEO, SAQ
27 octobre 2026 - 7 h à 8 h 30
This gathering offers retail industry leaders the opportunity to come together over breakfast and engage in discussions about the sector’s key directions and strategic challenges.
Damien Silès
CEO
Retail Council of Quebec
8 h 55 à 8 h 58
Opening remarks by the Mayor of Montreal
27 octobre 2026 - 8 h 55 à 8 h 58
Soraya Martinez Ferrada
Mairesse
Ville de Montréal
10 h 15 à 10 h 35
Coffee break and visit to the exhibitor hall
October 27, 2026 - 10 h 15 à 10 h 35
10 h 35 à 10 h 55
Flash conference : How to increase customer lifetime value with AI
27 octobre 2026 - 10 h 35 à 10 h 55
Discover how to increase customer lifetime value through data, automation, and hyper-personalization. A conference on the most effective retention strategies and optimizing Customer Lifetime Value (CLV).
Benjamin Guay-Marceau
Vice-président, Revenus
Dialog Insight
10 h 35 à 11 h 10
When service outperforms AI: How Walmart's Accès Pharma is reinventing in-store traffic
27 octobre 2026 - 10 h 35 à 11 h 10
In the age of AI, discover how Accès pharma chez Walmart transforms professional service into a driver of in-store traffic, customer loyalty, and cross-selling.
Clément Devoddère
Director of professional services
Accès pharma chez Walmart
Pascal Nadeau
Vice President, strategy and customer experience
Archipel Synergie Créative
10 h 35 à 11 h 10
From app to counter: how play brings customers back to Couche-Tard
27 octobre 2026 - 10 h 35 à 11 h 10
Discover how Couche-Tard uses gamification to boost engagement, increase in-store visits, and measure the real impact of its campaigns.
Carolane Juanéda
Marketing director, Canada
Couche-Tard
Nicolas St-Aubin
CEO
Thirdbridge
11 h 25 à 11 h 45
Flash conference - From channel to core: Integrating eCommerce into retail operations
27 octobre 2026 - 11 h 25 à 11 h 45
Discover the advantages and limitations of shared versus separate operations for effectively integrating eCommerce into retail.
Raphael Leite-Corthesy
Managing Director
LIDD Consultants Inc.
David Grand'Maison
Directeur du pôle Technologies d'entrepôt
LIDD Consultants Inc.
11 h 25 à 12 h
From eCommerce to unified commerce: Behind the scenes of Club Piscine’s transformation
27 octobre 2026 - 11 h 25 à 12 h
Go behind the scenes of Club Piscine’s transformation and discover how unified commerce, Shopify Plus, and OneStock helped drive its eCommerce growth.
Thavy Khamtan
Vice President of unified commerce and strategic alliances
Novatize
Véronique Parent
IT Project manager
Club Piscine
Marie-Pier Théberge
Directrice e-commerce et marketing numérique