31st edition

HOP! The Retail Summit 2025

Transforming Avril’s Loyalty Experience Through Data

Discover how Avril Supermarché Santé completely redesigned its loyalty program by embracing a data‑driven approach. Learn how the company redefined the loyalty experience both mobile and online to make it personalized and aligned with customer expectations, business objectives, and brand identity.

Date(s) and time(s)

18 novembre 2025 - 14 h 15 à 14 h 50

Location

Scène Observatoire

Price

N/A

By unifying data from multiple sources, Avril strengthened its independence from technology vendors, enhanced its analytical capabilities, and built a 360° view of its customers. Driven by a phased rollout strategy, supported by targeted projects and a change‑management plan, the Marguerite program now delivers strong financial impact and data‑backed decision‑making.

Join us to explore Avril’s roadmap: the concrete steps already taken and the next phases for continuing to leverage data and optimize the loyalty experience online and in store.

Speakers

Andréanne Rondeau

stratLX
Founder, Customer Loyalty Expert

Sébastien Giroux

Numea
Vice President, Consulting Services

Guillaume Martin

Avril supermarché santé
Director of Customer Intelligence, Loyalty, and Measurement