32nd edition

HOP! The Retail Summit 2026

Lunch conference - Your visual merchandising: Is it working for you or against you?

Discover how effective visual merchandising can enhance the customer experience, lighten the workload for your teams, and help your store operate more independently.

Date(s) and time(s)

27 octobre 2026 - 12 h 15 à 13 h 15

Location

Scène Terminal 1 côté ville 2

Price

29 $ (boîte repas et livre inclus)

In many retail stores, staff answer the same questions every day:

“Where can I find…?”
“What’s the difference between these products?”
“Do you have anything else?”

These questions often reveal untapped potential: the power of your visual merchandising. Does your store sell on its own, or does it constantly rely on staff intervention?

At a time when customers are in a hurry, teams are leaner, and expectations are higher than ever, optimizing your retail space has become essential.

This session will help you identify the elements that may be holding back your sales and discover simple, practical, and quick adjustments you can make to enhance the customer experience, lighten your team’s workload, and help your store sell more effectively on its own.

Topics covered:

  • Demystifying visual merchandising and understanding its real impact on the shopping experience;
  • Exploring how store layout influences the customer’s natural journey through the space;
  • Learning how to communicate your product offering clearly, visually, and intuitively through merchandising;
  • Recognizing the signs of merchandising that hinders sales rather than supports them;
  • Implementing simple adjustments that help your store “sell on its own.”

Speaker

Jessica Sutton

Capti.Vente / Détail Québec
Consultante et formatrice