Damien Silès
Chief Executive Officer
Tuesday, 27 October 2026
7 h à 8 h 30
The Retail Presidents' Meeting - Guest speaker : Jacques Farcy, CEO, SAQ
27 octobre 2026 - 7 h à 8 h 30
This gathering offers retail industry leaders the opportunity to come together over breakfast and engage in discussions about the sector’s key directions and strategic challenges.
Jacques Farcy
CEO
SAQ
8 h 45 à 9 h 10
Opening of the 32nd edition of Hop! The Retail Summit
October 27, 2026 - 8 h 45 à 9 h 10
The 32nd edition of Hop! The Retail Summit will officially kick off from 8:45 to 9:00 a.m. Hosted by our masters of ceremonies, this opening will launch a day filled with valuable content and insights for retailers and industry professionals.
Damien Silès
Chief Executive Officer
Retail Council of Quebec
Anthony Amiel
President of the board of the Retail Council of Quebec / Chief Executive Officer (CEO)
Groupe AMIEL
10 h 15 à 10 h 35
Coffee break and visit to the exhibitor hall
October 27, 2026 - 10 h 15 à 10 h 35
10 h 35 à 10 h 55
From acquisition to retention: The real key to sustainable growth
27 octobre 2026 - 10 h 35 à 10 h 55
Discover how to increase customer lifetime value through data, automation, and hyper-personalization. A conference on the most effective retention strategies and optimizing Customer Lifetime Value (CLV).
Benjamin Guay-Marceau
Vice President, Revenue
Dialog Insight
11 h 25 à 11 h 45
Flash conference - From channel to core: Integrating eCommerce into retail operations
27 octobre 2026 - 11 h 25 à 11 h 45
Discover the advantages and limitations of shared versus separate operations for effectively integrating eCommerce into retail.
Raphaël Leite-Corthesy
Director
Lidd
Angie Sabourin
Partner
Lidd
11 h 25 à 12 h
From manufacturer to consumer: A Quebec product's journey
27 octobre 2026 - 11 h 25 à 12 h
Discover the journey of Quebec products, from manufacturing to the consumer’s shopping cart, through the perspectives of a manufacturer, a retailer, and an expert.
Elfi Morin
Executive director
Les Produits du Québec
Denis Perron
VP Développement des affaires
Adfast
Patrick Delisle
Directeur principal marketing
Canac
11 h 25 à 12 h 00
Fighting AI with AI: Staying visible in the era of answer engines
27 octobre 2026 - 11 h 25 à 12 h 00
Discover how ChatGPT, Gemini, and AI assistants are transforming product discovery and purchasing decisions, and how to optimize your visibility through AI to remain competitive.
Gabriel Tassé
Vice President, Strategy and Innovation
Tink Profitabilité Numérique
13 h 30 à 13 h 50
Flash conference - AI at the heart of the Canadian shopping journey: Inspiring, choosing, and building loyalty
27 octobre 2026 - 13 h 30 à 13 h 50
Discover how artificial intelligence is transforming the shopping journey, brand trust, and consumer loyalty, as well as the opportunities it creates for retailers and manufacturers.
Marie-Christine Vallée
Vice-présidente