Éric St-Arnaud
General manager
Tuesday, 18 November 2025
14 h 50 à 15 h 05
Coffee break and visit to the exhibitor hall / 2
18 novembre 2025 - 14 h 50 à 15 h 05
15 h 05 à 15 h 40
Circular economy: a strategic response to today’s challenges
18 novembre 2025 - 15 h 05 à 15 h 40
In the midst of retail industry disruptions, Renaissance Québec demonstrates how the circular economy built on proximity, sustainability, and solidarity can become a powerful driver of innovation and resilience for the sector.
Marie-France Dumont
Senior Director of Communications, Marketing, and Public Affairs
Renaissance Québec
Guillaume Rousseau
Public Affairs Advisor
Renaissance Québec
15 h 05 à 15 h 40
How AI solves real business challenges
18 novembre 2025 - 15 h 05 à 15 h 40
Discover how WeCook and Adviso used artificial intelligence to reduce customer churn and turn data into growth drivers. An inspiring discussion on AI as a strategic engine for performance and tangible results.
Jonathan Pollender
Senior business strategy consultant
Adviso
Carol-Anne Chouinard
Director of marketing performance
WeCook
3:05 to 3:40 PM
Flash Conference – How much does your logistics (really) cost? Optimize without improvising
November 18, 2025 - 3:05 to 3:40 PM
Identify the “hidden costs” in your logistics with a mini audit that will turn your operations into a performance driver.
Christophe Villenave
Director Canada
JIT Consultants
15 h 55 à 16 h 30
Case Study: AI to Enhance Customer Experience at Lululemon
18 novembre 2025 - 15 h 55 à 16 h 30
Discover how Lululemon leverages artificial intelligence to deliver a seamless and personalized customer experience at scale — an innovative strategy that combines community engagement, field performance, and enhanced human interaction.
Charles Cantin
Partner, Vice President, Customer Experience
Mirego
Patrick Leblanc
Director, product management
Lululemon
15 h 55 à 16 h 30
Stronger Together - Building Customer Loyalty in a Shifting Economy
18 novembre 2025 - 15 h 55 à 16 h 30
2025 Trend Analysis: Discover how loyalty, rewards, and customer engagement are redefining retail in Canada.
Maëlle Dumont
Senior manager | Strategic partnerships
Air Miles
17 h 30 à 19 h
Closing cocktail / 3
18 novembre 2025 - 17 h 30 à 19 h
After a day filled with inspiring conferences and discussions, join us for a moment of relaxation and networking at our closing cocktail, which will mark the end of the 31st edition of the Hop! Summit.