31st edition
HOP! The Retail Summit 2025
Display 41 results out of 41
Display 41 results out of 41

Tuesday, 18 November 2025

12 h 15 à 13 h 15
Lunch conference / Measuring to perform better: the evolution of traffic counting in 2025
18 novembre 2025 - 12 h 15 à 13 h 15

In the age of AI, traffic counting has evolved into a powerful strategic tool for retailers. Discover how new technologies are reshaping behavioral analytics and in-store performance measurement while maintaining the highest standards of customer privacy.

Conferences
Lunch and learn sessions
Digital transformation and AI
Retail and entrepreneurship
Grand Quai du Port de Montréal
Scène Machool

Richard Cosetti

Vice President, Sales
Axper

Dominic Sicard

President
Axper
12 h 15 à 13 h 15
Lunch Conference / Spark Your Creativity: Thinking Differently to Drive Innovation
18 novembre 2025 - 12 h 15 à 13 h 15

Discover how to spark creativity within your team by exploring divergent and convergent thinking. A participatory lunch conference designed to boost innovation in the ever-evolving retail industry.

Conferences
Lunch and learn sessions
Human resources and workforce
Retail and entrepreneurship
Scène Structube
Grand Quai du Port de Montréal

Caroline Barrette

Presidente
Archipel synergie créative
12 h 15 à 13 h 15
Lunch & Learn / Data and Advertising: A Powerful Duo to Boost Your Profitability
18 novembre 2025 - 12 h 15 à 13 h 15

Learn how to turn first-party data (emails, CRM, online behaviors) into growth drivers. Reduce acquisition costs and maximize customer value with effective media and programmatic strategies.

Conferences
Lunch and learn sessions
Ecommerce and digital marketing
Customer experience and digital transformation
Grand Quai du Port de Montréal
Scène Beneva

Alexandre Sagala

President and strategist
Pertinence Média
12 h 55 à 13 h 15
Flash conférence -E-commerce analytics, now for physical retail
18 novembre 2025 - 12 h 55 à 13 h 15

Discover how AI and computer vision are revolutionizing the in-store experience: unified commerce, POS, traffic tracking, predictive analytics, and workforce optimization, now accessible to all retailers

Conferences
Digital transformation and AI
Scène Loto-Québec
Grand Quai du Port de Montréal

Joe Asmar

CEO
Retailogists
13 h 30 à 14 h 05
Philanthropy & Retail: Generosity as a Strategic Lever
18 novembre 2025 - 13 h 30 à 14 h 05

Discover how philanthropy is becoming a strategic advantage in retail. Learn how companies partner with Centraide to align values, engage employees, and build customer loyalty.

Conferences
Retail and entrepreneurship
Scène Structube
Grand Quai du Port de Montréal

Justine Descôteaux

Head of Marketing and Communications
Groupe Park Avenue

Michel Olivier

Director, Operational Excellence | Eastern Canada Division
Couche-Tard

William Hupke

Senior director
Centraide du Grand Montréal

Annie St-Arneault

Vice President, Retail Operations, Pharmacy Division
METRO
13 h 30 à 14 h 05
Canada's retail payment advantage 
18 novembre 2025 - 13 h 30 à 14 h 05

Explore how payment innovation is reshaping retail. Interac reveals how secure, seamless, and scalable solutions are building trust and meeting today’s rising customer expectations.

Conferences
Customer experience and digital transformation
Grand Quai du Port de Montréal
Scène Machool

Shenela Tavarayan

Group Product Manager, Merchant Solutions
Interac Corp.
13 h 30 à 14 h 05
Rethinking Growth Models: A Retail Sector in Transformation
18 novembre 2025 - 13 h 30 à 14 h 05

Rethinking growth in an era of change: discover a strategic and inspiring conference on the new performance drivers in retail, from digital transformation to sustainability and evolving consumer behaviors.

Conferences
Ecommerce and digital marketing
Customer experience and digital transformation
Grand Quai du Port de Montréal
Scène Beneva

Élise Boutin Michaud

Partner, Clients and Markets
KPMG Canada

Jean-Frédéric Pépin

President and Chief Executive Officer
Human Fashion Nation
13 h 30 à 14 h 05
Case Study: AI to Enhance Customer Experience at Lululemon
18 novembre 2025 - 13 h 30 à 14 h 05

Discover how Lululemon leverages artificial intelligence to deliver a seamless and personalized customer experience at scale — an innovative strategy that combines community engagement, field performance, and enhanced human interaction.

Conferences
Digital transformation and AI
Customer experience and digital transformation
Grand Quai du Port de Montréal
Scène BMO

Charles Cantin

Partner, Vice President, Customer Experience
Mirego

Catherine Blais

Senior Product & Program Manager
Lululemon