31st edition
HOP! The Retail Summit 2025
Display 36 results out of 36
Display 36 results out of 36

Tuesday, 18 November 2025

12 h 15 à 13 h 15
Lunch Conference / Spark Your Creativity: Thinking Differently to Drive Innovation
18 novembre 2025 - 12 h 15 à 13 h 15

Discover how to spark creativity within your team by exploring divergent and convergent thinking. A participatory lunch conference designed to boost innovation in the ever-evolving retail industry.

Conferences
Retail and entrepreneurship
Human resources and workforce
Grand Quai du Port de Montréal
Scène Structube

Caroline Barrette

Presidente
Archipel synergie créative
12 h 15 à 13 h 15
Lunch & Learn / Data and Advertising: A Powerful Duo to Boost Your Profitability
18 novembre 2025 - 12 h 15 à 13 h 15

Learn how to turn first-party data (emails, CRM, online behaviors) into growth drivers. Reduce acquisition costs and maximize customer value with effective media and programmatic strategies.

Conferences
Customer experience and digital transformation
Ecommerce and digital marketing
Scène Observatoire
Grand Quai du Port de Montréal

Alexandre Sagala

President and strategist
Pertinence Média
12 h 30 à 12 h 50
Flash conférence - Replatforming and Digital Transformation: Pitfalls that can derail your projects (and how to avoid them)
18 novembre 2025 - 12 h 30 à 12 h 50

Avoid the pitfalls of replatforming and drive your digital transformation to success: key insights, best practices, and essential warning signs.

Conferences
Customer experience and digital transformation
Digital transformation and AI
Grand Quai du Port de Montréal
Scène Loto-Québec

Antoine Drapeau

Account Executive
Verndale
12 h 55 à 13 h 15
Flash conférence -E-commerce analytics, now for physical retail
18 novembre 2025 - 12 h 55 à 13 h 15

Discover how AI and computer vision are revolutionizing the in-store experience: unified commerce, POS, traffic tracking, predictive analytics, and workforce optimization, now accessible to all retailers

Conferences
Digital transformation and AI
Grand Quai du Port de Montréal
Scène Loto-Québec

Joe Asmar

CEO
Retailogists
13 h 30 à 14 h 05
Canada's retail payment advantage 
18 novembre 2025 - 13 h 30 à 14 h 05

Explore how payment innovation is reshaping retail. Interac reveals how secure, seamless, and scalable solutions are building trust and meeting today’s rising customer expectations.

Conferences
Customer experience and digital transformation
Scène Machool
Grand Quai du Port de Montréal

Shenela Tavarayan

Group Product Manager, Merchant Solutions
Interac Corp.
13 h 30 à 14 h 05
Rethinking Growth Models: A Retail Sector in Transformation
18 novembre 2025 - 13 h 30 à 14 h 05

Rethinking growth in an era of change: discover a strategic and inspiring conference on the new performance drivers in retail, from digital transformation to sustainability and evolving consumer behaviors.

Conferences
Customer experience and digital transformation
Ecommerce and digital marketing
Scène Beneva
Grand Quai du Port de Montréal

Élise Boutin Michaud

Partner, Clients and Markets
KPMG Canada

Jean-Frédéric Pépin

President and Chief Executive Officer
Human Fashion Nation
13 h 30 à 14 h 05
Case Study: AI to Enhance Customer Experience at Lululemon
18 novembre 2025 - 13 h 30 à 14 h 05

Discover how Lululemon leverages artificial intelligence to deliver a seamless and personalized customer experience at scale — an innovative strategy that combines community engagement, field performance, and enhanced human interaction.

Conferences
Customer experience and digital transformation
Digital transformation and AI
Scène BMO
Grand Quai du Port de Montréal

Charles Cantin

Partner, Vice President, Customer Experience
Mirego

Patrick Leblanc

Director, product management
Lululemon
14 h 15 à 14 h 35
Flash conference - Customer Experience in Action: Turning Data into Decisions at RONA
18 novembre 2025 - 14 h 15 à 14 h 35

Discover how RONA is transforming the customer experience through an integrated approach to tracking and action. In partnership with Ad hoc Research, this presentation highlights tools, best practices, and tangible results from head office to every store.

Conferences
Retail and entrepreneurship
Grand Quai du Port de Montréal
Scène Loto-Québec

Marie-Christine Vallée

Vice President and Operations
Ad hoc recherche

Laurianne Lessard

Marketing manager
Rona