31st edition
HOP! The Retail Summit 2025
Display 19 results out of 19
Display 19 results out of 19

Tuesday, 18 November 2025

11 h 25 à 11 h 45
Flash conférence - Omnichannel in Action: Building High-Performing Customer Journeys
18 novembre 2025 - 11 h 25 à 11 h 45

Discover how omnichannel, data, and smart automation build seamless customer journeys and drive sales performance.

Conferences
Ecommerce and digital marketing
Customer experience and digital transformation
Scène Loto-Québec
Grand Quai du Port de Montréal

Benjamin Guay-Marceau

Regional sales director
Dialog Insight
11:25 AM to 12 PM
Redefining Retail with Community and Technology
November 18, 2025 - 11:25 AM to 12 PM

Discover how Paddle & Pickle is redefining retail through local partnerships, omnichannel presence, and technology tools in a panel hosted by Lightspeed.

Conferences
Customer experience and digital transformation
Retail and entrepreneurship
Grand Quai du Port de Montréal
Scène BMO

Sam Roper

Vice President of North American Sales
Lightspeed

Dany Viens

Owner & Co-founder
Paddle & Pickle

Leslie Gamache

Owner & Co-founder
Paddle & Pickle
11 h 25 à 12 h
Trends in Consumer Spending in Canada
18 novembre 2025 - 11 h 25 à 12 h

Consumer spending continues to be a hot topic of discussion as Canadian consumers and merchants navigate uncertain economic times

Conferences
Retail and entrepreneurship
Scène terminal côté fleuve

Julie St-Amour

Senior Account Executive
Moneris
1:30 to 2:05 PM
Flash Conference – From Data to Dollars: More Sales, Lower Costs with AI
November 18, 2025 - 1:30 to 2:05 PM

Turn ideas into action by transforming your data into high-impact decisions with artificial intelligence.

Conferences
Digital transformation and AI
Scène Loto-Québec

Stéphane Melançon

Senior Data Scientist
Tink
13 h 30 à 14 h 05
Commerce Trends: Consumer insights
18 novembre 2025 - 13 h 30 à 14 h 05

Mélanie Béland from Canada Post is pleased to take part in this conference to share one of her greatest passions: e-commerce.

Joined by Andrée Anne Savard from Royer, she will discuss concrete ways retailers can seize new opportunities for success, today and into the future.

Conferences
Digital transformation and AI
Scène Logistique

Mélanie Béland

eCommerce Business Development Manager, Eastern Canada
Postes Canada

Andrée-Anne Savard

Directrice marketing
Royer
14 h 15 à 14 h 35
Flash conference - Customer Experience in Action: Turning Data into Decisions at RONA
18 novembre 2025 - 14 h 15 à 14 h 35

Discover how RONA is transforming the customer experience through an integrated approach to tracking and action. In partnership with Ad hoc Research, this presentation highlights tools, best practices, and tangible results from head office to every store.

Conferences
Retail and entrepreneurship
Scène Loto-Québec
Grand Quai du Port de Montréal

Marie-Christine Vallée

Vice President and Operations
Ad hoc recherche

Laurianne Lessard

Marketing manager
Rona
14 h 15 à 14 h 50
Planning to grow, succeeding to last – Case studies of Quebec retailers
18 novembre 2025 - 14 h 15 à 14 h 50

Discover how Quebec retailers such as Dollarama, Dynamite, Mondou, and Corbeil Électroménagers are turning strategic planning into a driver of sustainable growth. An inspiring conference to build a profitable and agile business model.

Conferences
Retail and entrepreneurship
Grand Quai du Port de Montréal
Scène Terminal côté fleuve

Karim Salabi

Partner and Co-founder
Ascendis
14 h 15 à 14 h 50
Transforming Avril’s Loyalty Experience Through Data
18 novembre 2025 - 14 h 15 à 14 h 50

Discover how Avril Supermarché Santé completely redesigned its loyalty program by embracing a data‑driven approach. Learn how the company redefined the loyalty experience both mobile and online to make it personalized and aligned with customer expectations, business objectives, and brand identity.

Conferences
Customer experience and digital transformation
Scène Observatoire

Andréanne Rondeau

Founder, Customer Loyalty Expert
stratLX

Sébastien Giroux

Vice President, Consulting Services
Numea

Guillaume Martin

Director of Customer Intelligence, Loyalty, and Measurement
Avril supermarché santé